Toppan Travel is challenged by a busy open office environment and high surrounding noise levels. Not having a good quality headset has resulted in speech intelligibility on the customer’s end of the call. Moreover, Toppan Travel employees often travel between the company’s four different office locations and need to take their headsets with them. However, comfort and durability of the headsets have long been a paint point.
Given the multitude of needs, EPOS recommended premium headsets from the IMPACT Line to accommodate what Toppan Travel was looking for. In particular, the IMPACT MB Pro 1 UC ML—a UC optimized, Skype for Business Certified, wireless Bluetooth®, single-sided headset with a charging stand and USB dongle—solves Toppan Travel’s challenges best due to its wireless nature for multitasking at the office and on-the-go.