Customer Case: Weka Fachmedien
Specialist Area

Not only is being hands-free when on the phone important to the employees at WEKA FACHMEDIEN, but also optimal audibility. Editors and media consultants are frequent callers, therefore requiring headsets with a high level of comfort when wearing and optimal audibility for both the speaker and the listener.

The Challenge

The WEKA FACHMEDIEN employees were already using headsets, but were not yet convinced of the userfriendliness and voice quality.

The Solution

Our IMPACT DW Pro 2 headset were acquired for the media consultants and editor who were familiar with the ITC business and its products. It was the very good audibility and the wearing comfort, as well as the reliability of the headsets that quickly won the employees over.

”Acceptance of the newly acquired headsets was high from the outset. The advantages of the IMPACT DW Pro 2 headset convinced the employees”

Matthäus Hose

Verlagsleiter - Weka Fachmedien

It is not only media consultants who need support when making calls, but also the editors. When conducting telephone interviews, speaking and writing at the same time is imperative and this can only be guaranteed by using a headset. Speech intelligibility is essential when carrying out research or customer calls.

A wireless headset with high wearing comfort and DECT transmission technology is therefore the optimal solution for employees. Thanks to highquality and an ultra noise-cancelling microphone, the IMPACT DW Pro 2 offers a natural listening experience for the speaker as well as for the listener. The IMPACT DW Pro 2 combines all these aspects and can furthermore be connected simultaneously to a desk phone and a softphone.

”The spoken word is still irreplaceable. The IMPACT DW Pro 2 headsets ensure that we are able to best understand our customers, and vice versa,” said Matthäus Hose from WEKA FACHMEDIEN.

The use of the headsets also had an impact on the productivity of the employees, reports the publishing manager. This can be attributed to the optimal transfer of the spoken word thanks to the IMPACT DW Pro 2 headset.

“Our employees are in on-going conversations with customers and industry partners on a daily basis. Every single word is important. The headsets have an outstanding sound quality – in both directions.”

In comparison with other headsets, the IMPACT DW Pro 2 scored highly, Hose states. The headset convinced him, especially in regard to design features, but also in terms of sound, material and comfort. There were no technical challenges during the implementation of the DECT headsets. Hose also emphasizes that the technical support provided was available without time limitations.

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