Customer Case: Sympany
Sympany is a Swiss health insurance provider. They use the EPOS Manager software to effortlessly maintain over 1,000 EPOS headsets.
"EPOS Manager is a delight. We have immensely benefited from the central administration, saving a lot of time and effort"
Alexander Schmidt, IT Manager at Sympany
The challenge
Sympany relies on a virtualized desktop infrastructure (VDI) using IGEL OS. Their contact center employees access their softphone apps and functions by connecting to individual virtual desktops. This setup is highly secure and easy to administer centrally, but simple headset updating became a problem during the pandemic which required a device management tool that could resolve this in a frictionless manner.
The Solution
Using EPOS Manager allows Sympany’s IT Department to standardize their update process. This way, all employee headsets always have the latest firmware, bringing enhanced stability, improved audio, and bug fixes.
The Outcome
Huge time savings
By managing 1000+ EPOS devices simultaneously, Sympany saves at least 250 work hours per firmware update, which is equivalent to about $11,000 USD* in time costs saved
Simple administration
The IT Department can easily manage all devices remotely from one central location. Firmware updates happen only when headsets are idle and can be scheduled for when they’re most convenient
Better configuration options
EPOS Manager allows Sympany to adjust headset reach on the fly, optimizing for how crowded the call center is at any given time based on input from call center agents
*Costs are approximate and may vary.
Profile
Sympany has been committed to helping private individuals and companies for more than 100 years. It offers both health insurance and accident insurance as well as property and liability insurance. Its head office is in Basel.
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