The name Farrer & Co is synonymous with the highest quality legal advice and service. From
their offices in London, they work with trusted professionals around the world to deliver a
seamless international service.
Having previously used a fixed desk phone system in their offices, Farrer & Co wanted to update to fit the needs of an increasingly hybrid and dispersed workforce. With offices spread across three buildings in Central London, along with staff working remotely around the UK, Farrer & Co needed to ensure that client communications were clear and secure, no matter where their team might be working from.
Based on the layout of the Farrer & Co offices, along with their need for portability outside the office, EPOS’ reseller partner, CCS Media, recommended the IMPACT SDW 5011 model, a 3-in-1 wireless DECT headset. The complementary EPOS Manager software makes it easy for Farrer & Co to securely control and update all their headsets for their hybrid workforce.
Personal Support in Finding the Right Solution
Farrer & Co were not quite sure what to look for in a wireless headset. For support, they contacted CCS Media, their preferred IT hardware partner. Within a few days, Jo at CCS Media had arranged a meeting with EPOS to talk through options with
Paul Lovegrove, Head of IT Systems and Andy Beech, IT Director. After gaining an understanding of a typical working day at Farrer & Co, including the number of devices on each floor, it was clear that a DECT headset would be the best solution.
EPOS suggested a few models and sent some units for Farrer to evaluate. After a short trial period, Farrer chose the IMPACT SDW 5011 DECT headsets. Like all DECT headsets from EPOS, the IMPACT SDW 5011 model allows for portability both in
terms of travelling to and from the office and moving around the office as it pairs easily to a PC/softphone, desk and mobile phone. Offering super wideband audio, exceptional performance and a unique noise-cancelling system, this headset was
perfectly suited for Farrer’s hybrid work model.