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Enterprise Technology

Customer Case: Austin Fraser

Reading, United Kingdom;

Recruitment specialists Austin Fraser choose our Enterprise headset solutions for an office-wide revamp.

The Challenge

Austin Fraser required contemporary headsets to replace its existing outdated products, which would complement a rollout of new Apple computers and equipment. As such, the devices would need to reflect the premium feel of the new equipment but importantly offer a number of key benefits including wireless functionality, effective noise cancellation and premium user experience. Its ultimate aim was to empower the customers across a range of platforms without being desk bound.

The Solution

Austin Fraser chose the IMPACT DW Office - a wireless DECT headset along with the IMPACT MB Pro 1 - a wireless Bluetooth® headset. Both headsets were chosen primarily for the high quality audio and wireless capabilities, allowing users to move anywhere in the office while on a call and keep their hands free to use the computer. Austin Fraser staff use headsets to call clients and candidates, which would include video calls through Skype or Google Hangouts, and also required something that offered clear and high quality audio for listening to videos such as webinars and online training programmes.

Choosing your headset solutions has given Austin Fraser employees the freedom and flexibility to be truly mobile.

Mitchell Bailey

IT Manager - Austin Fraser

“The typical communication requirements for our office all require attention to detail and therefore the audio quality of the headset is extremely important” said Karl Penhale, Consultant. “The IMPACT DW Office and IMPACT MB Pro 1 headsets certainly tick these boxes, and allow you to clearly hear what information is being relayed – they are light, reliable and very easy to use.”

Many of Austin Fraser’s staff commented on the comfortable, flexible nature of the IMPACT DW Office headset in allowing them to perform multiple tasks, some of which may be away from their desk, while remaining on the phone. "Being able to use a multitude of communication tools at once, such as 3CX, Hangouts and Skype, without having to change or switch inputs, is great" said Matthew Holland, Desktop Support Analyst.

Wireless freedom from the IMPACT DW Office extends in a typical office to a radius of up to 55 meters, and up to 180 meters with line of sight.

The lightweight, comfortable design and full day talk time of 8 hours, and up to 12 hours in narrowband sound mode, combines with fast charging that offers a recharge rate of 50% in just 20 minutes, making the IMPACT DW Office headset a true ‘set and forget’ solution.

“Our staff and in particular our recruitment consultants love using their IMPACT DW Office and IMPACT MB Pro headsets. Clients who visit comment on the energy and activity they see in our office in part due to the freedom these wireless solution affords. I would consider these headset solutions to be one of, if not the most successful technology choice we’ve made in the past 2 years” said Mitchell Bailey, IT Manager.