顧客の事例: Prudential Hong Kong Limited（プルデンシャル香港）
通話の明瞭さが重要な場面で強みを発揮するEPOS 製品
保険業は、人が中心のビジネスであり、私たちの生活の様々な部分と広くかかわっています。 今日、ほとんどの活動は保険が利用されており、多くの企業が活動し、製品が市場に出回っています。 このビジネスでは、人と人との会話が特に重要です。
お客様が見積りを請求する場合でも、販売員が新しいビジネスを開拓する場合でも、管理者がクレームに対応する場合でも、クリアな通話とコミュニケーションは、保険業界にとって不可欠です。
The Challenge
The Prudential Hong Kong Limited offices are spread over ten different locations, all of which are open offices with many people talking on the
phone at the same time. In addition, external agencies are also used sitting in different locations. Communication with customers as well as between
staff internally must be of the highest quality.
Call clarity, comfort and durability were all important parameters for Prudential Hong Kong Limited when considering which headset solutions to go for. The chosen solution had to be compatible with Avaya IP deskphones and perform seamlessly
with Microsoft Teams.
Furthermore, many of the staff work remotely and
from home making portability of the headsets an important factor.
The Solution
For a 360-solution fitting all company locations and working styles, EPOS recommended three unique products: the (1) IMPACT SDW 5016 – EU, the (2) ADAPT 160 USB and (3) EXPAND SP 30+.
Profile
Prudential Hong Kong Limited is an insurance company based in Hong Kong providing a range of insurance services from health and life insurance to travel, home and leisure insurance.
The company has approximately 25,000 staff across ten office locations and in various agencies. The staff interacts with customers daily on calls via deskphones and softphones via Microsoft Teams.