Mouse or Keyboard freeze while playing audio on Windows 10

Troubleshooting 1:

  1. a) Open run command by pressing Windows key + R and type “msc” (without quotes) and hit Enter.
  2. b) Expand the “Mice and other pointing devices”.
  3. c) Right click on the mouse and select “Update Driver Software”.
  4. d) Restart the computer to check, if the problem is fixed.

Troubleshooting 2:

Make sure the device is plugged into a supported port. If it’s connected to USB 3.0 port, and it didn't work, try plugging it into a USB 2.0 port instead.