Customer Case: NATS

In addition to providing services to UK airports, and managing all upper Airspace in the UK, NATS also provides services around the world spanning Europe, the Middle East and Asia. To function safely and efficiently, the ATC industry needs to stay at the forefront of cutting edge second-to-none technology solutions.

“Clear communication with pilots and the accurate delivery of critical messages is vital for the smooth running of airports and Airspace. The communication loop must always be clear and correct and audio quality consistently high – there is simply no time for repetition. Clear and concise communication ensures the safety of pilots and passengers alike and could save lives. Lines of communication must remain stable, secure and effective at all times – every second counts.”

Adam Spink

ATC Operations Project Support

The NATS audio solution had to meet a range of criteria including:

- Low distortion and frequency response were needed to help navigate busy Airspaces with accuracy
- Uncompromising audio clarity with high quality solutions to block out ambient noise and interference
- A robust and durable audio device to mitigate any risk of tech failure was a must have for ATCOs

Since 2004 EPOS has the responsibility of providing essential equipment for air traffic controllers (ATCOs) who depend on the audio technology to operate effectively. Richard Langley, Senior Category Manager and Head of the Supply Chain team at NATS, has been at the company for 30 years, initially training as an ATCO and is now responsible for managing supply chain strategies and supplier relationships relating to ATC Communications, overseeing a typical spend of in excess of £20m a year. A key part of his role is ensuring the ATC team have the very best technological equipment. The COMMAND 46 Series was initially chosen by NATS for its En-route Controllers through competitive tender over 15 years ago.