客户案例： 香港英国保诚保险有限公司
当通话清晰度无比重要时，EPOS 助您一臂之力
保险是一项以人为本的业务，在我们的生活中占有非常重要的地位。 如今，大多数活动都有保险，并且市场上有众多参与者和产品。 在这项业务中，沟通至关重要。 在保险行业，无论对于货比三家的客户、吸引新业务的销售人员还是处理索赔的行政人员而言，清晰的通话和沟通都至关重要。
The Challenge
The Prudential Hong Kong Limited offices are spread over ten different locations, all of which are open offices with many people talking on the
phone at the same time. In addition, external agencies are also used sitting in different locations. Communication with customers as well as between
staff internally must be of the highest quality.
Call clarity, comfort and durability were all important parameters for Prudential Hong Kong Limited when considering which headset solutions to go for. The chosen solution had to be compatible with Avaya IP deskphones and perform seamlessly
with Microsoft Teams.
Furthermore, many of the staff work remotely and
from home making portability of the headsets an important factor.
The Solution
For a 360-solution fitting all company locations and working styles, EPOS recommended three unique products: the (1) IMPACT SDW 5016 – EU, the (2) ADAPT 160 USB and (3) EXPAND SP 30+.
Profile
Prudential Hong Kong Limited is an insurance company based in Hong Kong providing a range of insurance services from health and life insurance to travel, home and leisure insurance.
The company has approximately 25,000 staff across ten office locations and in various agencies. The staff interacts with customers daily on calls via deskphones and softphones via Microsoft Teams.