Headset software

Our headset software for PC and Mac ensure that your headsets work seamlessly with the leading softphone platforms.

So your headset and speakerphone are always updated with the latest software and you can take full control of the call functions (receive/end calls, adjust volume, mute, etc.) and experience remarkably rich natural sound from the moment you plug in.

Softphone Compatibility Guide

EPOS works with strategic alliance partners to ensure that our headsets and speakerphones are easy to deploy and are fully compatible with all major Unified Communications and collaboration as well as contact center platforms and desk phones. Download the Compatibility guide here.

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3CXPHONE PLUGIN

The 3CXPhone plugin for windows is a call control integration module, which manages the connection between the headsets and the speakerphone solutions and the 3CXPhone client v15 or higher.

With the 3CXPhone plugin, you benefit from a fully tested solution making use of 3CXPhone together with the audio devices. The answer and end calls functionality as well as volume functions, can be exercised via the headset or speakerphone.

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Cisco Jabber Plugin

The Cisco Jabber Plugin is a call control integration module, which enables interfacing USB audio devices seamlessly with Cisco Jabber UC client.

With the Cisco Jabber Plugin, you benefit from a fully tested solution making use of Cisco Jabberâ„¢ together with our headsets. All call control features, such as answer and end calls, volume control, mute functions along with advanced call control features can be used via the headset.

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Genesys Workspace Desktop Edition

The Genesys Workspace Desktop Edition plugin for Windows is a call control integration module, which enables remote electronic hook switching and provides full control of call functions such as answer/end call and mute with Workspace Desktop Edition v8.5.120.06 or higher through EPOS headsets and speakerphones.

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Genesys PureConnect plugin

PureConnect: a proven, all-in-one omnichannel engagement platform that is rapid to deploy, simple to administer, flexible, and easily tailored to meet specific needs. It comes with comprehensive services for mid-size to large organizations and is available both on-premise and in the cloud.
The EPOS integration with Genesys PureConnect is done through Interaction Connect version 2019 R3. The integration offers call control functionality across all the EPOS product lines: IMACT, ADAPT and EXPAND.

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NICE CXone plugin

The NICE CXone plugin is an EPOS custom workspace which integrates with NICE CXone and the MAX cloud contact center interface. Leveraging EPOS Connect, the plugin allows contact center agents, supervisors, and IT-administrators to experience premium audio solutions in a modern contact center setting.

This custom workspace includes built-in call control on the headset, busy-light synchronization to support agent status, and access to EPOS software to help manage assets and oversee headset usage.

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