Headset Software
Our headset software for PC and Mac ensure that your headsets work seamlessly with the leading softphone platforms.
So your headset and speakerphone are always updated with the latest software and you can take full control of the call functions (receive/end calls, adjust volume, mute, etc.) and experience remarkably rich natural sound from the moment you plug in.
Genesys Workspace Desktop Edition
The Genesys Workspace Desktop Edition plugin for Windows is a call control integration module, which enables remote electronic hook switching and provides full control of call functions such as answer/end call and mute with Workspace Desktop Edition v8.5.120.06 or higher through EPOS headsets and speakerphones.
Genesys PureConnect plugin
PureConnect: a proven, all-in-one omnichannel engagement platform that is rapid to deploy, simple to administer, flexible, and easily tailored to meet specific needs. It comes with comprehensive services for mid-size to large organizations and is available both on-premise and in the cloud.
The EPOS integration with Genesys PureConnect is done through Interaction Connect version 2019 R3. The integration offers call control functionality across all the EPOS product lines: IMACT, ADAPT and EXPAND.
NICE CXone plugin
The NICE CXone plugin is an EPOS custom workspace which integrates with NICE CXone and the MAX cloud contact center interface. Leveraging EPOS Connect, the plugin allows contact center agents, supervisors, and IT-administrators to experience premium audio solutions in a modern contact center setting.
This custom workspace includes built-in call control on the headset, busy-light synchronization to support agent status, and access to EPOS software to help manage assets and oversee headset usage.
This custom workspace includes built-in call control on the headset, busy-light synchronization to support agent status, and access to EPOS software to help manage assets and oversee headset usage.