Double Sided DECT syst. USB Phone Dongle
EPOS and Genesys - A Natural Partnership for Improved User Experience
EPOS is partnering with Genesys to deliver the EPOS premium audio experience to Genesys’ platforms. The integration includes built-in call control on the headset, support for busy light showing agent status, and access to EPOS software to help manage assets and oversee headset usage. EPOS integrates with all Genesys solutions: Genesys Cloud CX, Genesys Multicloud CX and Genesys PureConnect.
Genesys Cloud CX
As part of our partnership with Genesys, EPOS headsets are natively recognized by Genesys Cloud CX and connects seamlessly with EPOS Connect for call control interoperability. This allows for an easy setup enabling contact centers to take full advantage of the EPOS audio solutions. Learn more about EPOS Connect here.
Genesys Multicloud CX
EPOS adds to the flexibility and multi-vendor approach of Genesys Multicloud CX. Our devices integrate with Genesys Multicloud CX through a customized plugin which together with EPOS Connect enable full call control and busy light integration. Download the plugin here.
Get an all-in-one contact center solution with Genesys PureConnect and boost agent efficiency with superior audio devices from EPOS. Download EPOS customized plugin for Genesys PureConnect and experience a seamless call control integration.
EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.
- addin_files (1).rarDec 22, 2021RAR (0.07MB)
- epos-usb-busylight-plugin-for-genesys-wde_v22.214.171.124_release-note.pdfDec 22, 2021PDF (0.09MB)
- epos_genesyswde_plugin_v126.96.36.199.exeDec 22, 2021EXE (8.11MB)
- epos-usb-busylight-plugin-for-genesys-wde_set-up-guide.pdfDec 22, 2021PDF (1.76MB)
- genesys-interaction-connect-epos-headset-add-in-installation-guide.pdfDec 22, 2021PDF (0.35MB)
Looking for advice?
We’ll tailor your solution precisely to your needs and advise on products, compatibility and how to stay in control of your UC deployments.
Try before you buy
Contact us for a product trial to see which EPOS solution fits your organization, then move forward with the one that works best.
Find information about the Product Trial Terms & Conditions here.