EPOS and Cisco Partnership Enhances the Customer Experience
EPOS Offers Full Webex Support
We are pleased to announce that EPOS products now have interoperability with Webex. With this addition, EPOS supports Cisco Webex.
The combination of EPOS audio products and Webex is perfect for hybrid work. Together, they help enhance team performance through secure and inclusive collaboration software combined with excellent audio that ensures everyone is heard.
Interoperability with Webex by Cisco
Our close partnership with Cisco allows all EPOS products to be interoperable with Webex. This includes such as the premium EXPAND 80 series as well as ADAPT E1 and 600 series and IMPACT 500, 800 and 1000 series of headsets, both wired and wireless.
Supported Products with Webex
The following EPOS models have been tested to provide interoperability with Webex enabling call control capabilities:
Webex Call Control Interoperability
In most cases, EPOS users will no longer require any additional downloads to have full call control interoperability with Webex. They simply need to install a newer version of Webex (which includes the EPOS plugin).
The following call control functionality is supported:
- Answer, end, and reject call
- Mute and unmute call
- Three-way call
- Dual softphone usage
- Webex space meeting
Users who have installed Cisco Jabber or Webex do not need EPOS Connect to have call control functionality on their EPOS products.
Note: In more complex cases, the EPOS Connect software may still be required. You can always contact EPOS support for more information.
About Webex by Cisco
Webex is a leading UC platform for small businesses and enterprises. Webex offers secure, cloud-based team collaboration and supports a broad range of call control functionalities. The solution is aimed primarily at the education, healthcare, government, and finance sectors.
Webex for education offers a high level of security and keeps student data private in compliance with FERPA and COPPA. Webex supports a virtual classroom experience, letting participants schedule online classes, provide course materials, and capture on-demand recordings.
Webex for financial services provides uncompromised security with strong encryption that meets the most stringent security requirements.