IMPACT 5000 Series
Talk with impact
EPOS and Genesys - A Natural Partnership for Improved User Experience
EPOS is partnering with Genesys to deliver the EPOS premium audio experience to Genesys’ platforms. The integration includes built-in call control on the headset, support for busy light showing agent status, and access to EPOS software to help manage assets and oversee headset usage. EPOS integrates with all Genesys solutions: Genesys Cloud CX, Genesys Multicloud CX and Genesys PureConnect.
IMPACT 5000 IMPACT 600 
IMPACT 600 Series
Outstanding clear communication
IMPACT 200 
IMPACT 200 Series
Put talk in focus
EPOS USB Busylight 
EPOS USB Busylight
USB Busylight + Ringer
Integrated Genesys Solutions
Allowing contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.
Genesys and Microsoft Teams Integration
EPOS headsets are natively integrated with both Genesys Cloud CX, Microsoft Teams and the integration between the two. This means that it is now easier for contact center agents to collaborate with subject matter experts across the company and deliver stellar customer experiences. Choosing a headset from EPOS is ideal for any company relying on Genesys Cloud CX and Microsoft Teams for their communication strategy. Get in contact with our sales team to hear even more about this solution.
EPOS Connect
EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.
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