London, United Kingdom
Customer Case: Knight Frank
Knight Frank is a leading independent, global real estate firm headquartered in London. With 411 offices in 59 countries and more than 14,000 people it has a reputation for uncompromising professionalism and delivering the highest standards of quality and integrity across global residential and commercial property advisory services.
The Challenge
Knight Frank required a new rollout of wireless headsets across its UK operations. This consisted of approximately 2,000 employees including senior management, secretaries, surveyors, sales agents and switchboard staff. The headsets needed to meet a range of stringent criteria to enable employees to carry out their roles.
The Solution
Knight Frank chose our IMPACT D 10 USB ML - a wireless single-sided DECT headset Certified for Skype for Business due to its ability to set up a built-in ringtone so employeescan hear a call without wearing the headset ensuring they never miss a call.
The new headsets needed to meet a range of stringent criteria to enable employees to carry out their roles. These criteria included:
Effortless flexibility so employees could move easily around their office environments
Give employees the option to take calls away from their desk
The ability to easily take notes whilst being on a call
Ensuring safety by avoiding wires that could become tangled. This is a safety hazard in open plan, fast paced office environments
Reducing radio frequency radiation to the head which, if excessive, has proven to be hazardous to human health
While each of these points is important in its own right, Knight Frank’s over arching objective was to improve the efficiency of its people and their comfort levels, allowing them to communicate professionally and effortlessly across a wide range of platforms without being tied to their desks.
We supported Knight Frank throughout the entire process from initial contact, to proof of concept and implementation, as well as providing on-going support when required. This included hosting a road show to introduce the technology to end users. The Knight Frank IT team has been incredibly supportive, ensuring a successful
"The headsets are robust and provide clear sound quality. The flexibility they provide while being able to take calls away from your desk is brilliant. The battery life is exceptional and a full charge can keep you going all day”
Sejal Patel
Project Coordinator - Knight Frank
Profile
Knight Frank is a leading independent, global real estate firm headquartered in London. With 411 offices in 59 countries and more than 14,000 people it has a reputation for uncompromising professionalism and delivering the highest standards of quality and integrity across global residential and commercial property advisory services.