IMPACT 400 - Managing multiple calls

Two calls can be managed simultaneously. If you receive a call during an active call, a knock on tone will be played.

Accept / reject second call

  • Single press on the Hook button accepts the incoming call and ends the active call.
  • Double press on the Hook button accepts the incoming call and puts the active call on hold.
  • Two-second press on the Hook button rejects the incoming call and continues the active call.

Toggle between calls / end active call

  • Double press on the Hook button toggles between the active and held call.
  • Single press on the Hook button ends the active call and keeps the second call on hold.