EPOS and Cisco Partnership Enhances the Customer Experience

EPOS Offers Full Webex Support

We are pleased to announce that EPOS products now have interoperability with Webex. With this addition, EPOS now supports both Cisco solutions: Webex and Cisco Jabber.

The combination of EPOS audio products and Webex is perfect for hybrid work. Together, they help enhance team performance through secure and inclusive collaboration software combined with excellent audio that ensures everyone is heard.

Interoperability with Webex by Cisco and Cisco Jabber

Our close partnership with Cisco now allows a wide range of EPOS products to be interoperable with Webex. This includes the premium EXPAND 80 series as well as ADAPT 100, 200, and 600 series and IMPACT 100 and 600 series of headsets, both wired and wireless.

Interoperability with Cisco Jabber includes EXPAND 20 series and IMPACT 100, 200, 600, and SD.

Supported Products with Webex

The following EPOS models have been tested to provide interoperability with Webex enabling call control capabilities:

Compatible Products with Cisco Jabber and Desk endpoints

The following EPOS models have been tested to provide interoperability with Cisco Jabber

Webex Call Control Interoperability

In most cases, EPOS users will no longer require any additional downloads to have full call control interoperability with Webex. They simply need to install a newer version of Webex (which includes the EPOS plugin).
The following call control functionality is supported:

  • Answer, end, and reject call
  • Mute and unmute call
  • Three-way call
  • Dual softphone usage
  • Webex space meeting

Users who have installed Cisco Jabber or Webex do not need EPOS Connect to have call control functionality on their EPOS products.

Note: In more complex cases, the EPOS Connect software may still be required. You can always contact EPOS support for more information.

About Webex by Cisco

Webex is a leading UC platform for small businesses and enterprises. Webex offers secure, cloud-based team collaboration and supports a broad range of call control functionalities. The solution is aimed primarily at the education, healthcare, government, and finance sectors.

Webex for education offers a high level of security and keeps student data private in compliance with FERPA and COPPA. Webex supports a virtual classroom experience, letting participants schedule online classes, provide course materials, and capture on-demand recordings.

Webex for financial services provides uncompromised security with strong encryption that meets the most stringent security requirements.

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