How headsets can help drive public sector performance, and deliver more for less
It’s becoming increasingly important for public sector organisations to deliver more for less, without sacrificing standards. As budgets shrink and demands rise, public sector bodies are under increasing pressure to maintain critical services, with less resource.
Here at EPOS we understand it’s imperative to create a seamless communication experience for both employees and citizens.
From the police to government departments, councils and the health service, EPOS headsets ensure the ultimate performance, combining exceptional call clarity with all-day comfort, durability and high value.
Sharing common goals
Whilst the needs and wants of a police force are very different from those within the health industry, local authorities or central government, one thing remains the same; the desire for crystal clear communication.
Equally there are some aspects of the public sector that are perhaps more advanced in their adoption of the latest cloud-based technologies than others. EPOS recognises when serving the public there’s no hiding place and no room for a sub-standard experience.
A high quality headset is on the frontline and has to perform! Call quality, noise cancelling capabilities, voice pickup and mic quality are some of the key components required in what are often busy and challenging environments, where compliance and quality assurance rely on optimised two-way dialogue.
Be heard clearly on every call
Industry-leading voice pickup powered by EPOS AI™ makes sure every word is heard, whenever members of the public need to get in touch.
Stay focused with Active Noise Cancellation*
Public sector collaboration happens in multiple ways. But it’s crucial to block out external distractions and stay focused with adaptive ANC.
All-day comfort
Public sector operations can be a very intense place, dealing with thousands of enquiries every day. So information needs to be heard and processed accurately and quickly in a fast-paced world. Our headsets are built for all-day wear, with lightweight design, flexible wearing styles and soft materials for superior comfort.
A changing world
In the past, public sector departments were often accused of being wary of new technologies and more reluctant to change than the corporate sector. However times are changing with a more open mindset now following the pandemic and the acceleration of remote working inspired by greater UCaaS adoption.
Improving the lives of its citizens is driven by the customer experience. The way people engage with companies has changed dramatically in recent years and the same can be said for the public sector.
Any technology that can boost efficiency and inspire public satisfaction is welcomed. AI is entering this sector now. Whilst Chatbots and predictive analytics for resource allocation may become more popular in the years ahead, human interaction remains critical, with a high quality headset an essential tool.
EPOS offers a range of solutions offering best-in-class audio performance to help staff stay focused and communicate clearly, no matter the level of noise, wherever they are based and how many calls are received on multiple platforms.
Seamless collaboration
EPOS professional grade headsets deliver unrivalled sound quality for seamless collaboration in any public sector setting.
Our headsets produce superior sound and noise-cancellation, allowing for uninterrupted communication and enhanced productivity. With a variety of wired, wireless and DECT solutions, our headsets cater to all needs. From noisy contact centres to hospitals and government buildings, EPOS strikes the perfect balance with cost effective high performance. Get more than you expected, for less!
Stay focused with audio designed for your brain
Did you know that while we hear with our ears, we listen with our brain? At EPOS we put this principle at the heart of our product design process – an approach we call EPOS BrainAdapt™. EPOS BrainAdapt™ is a group of pioneering technologies that work together to improve cognitive performance. Audio and video solutions built on EPOS BrainAdapt™ technology minimises the amount of energy it takes your brain to process sound – leading to better performance and improved communication day-after-day.
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We understand every public sector organisation is often different with a no one-size-fits-all approach. It’s why we offer a range of high performance solutions, designed to drive productivity and efficiency and optimise caller satisfaction.