Our headset software for PC and Mac ensure that your headsets work seamlessly with the leading softphone platforms.
So your headset and speakerphone are always updated with the latest software and you can take full control of the call functions (receive/end calls, adjust volume, mute, etc.) and experience remarkably rich natural sound from the moment you plug in.
The 3CXPhone plugin for windows is a call control integration module, which manages the connection between the headsets and the speakerphone solutions and the 3CXPhone client v15 or v16.
Newer versions of 3CX (v18 or later) enable the interoperability using EPOS Connect (available to download here www.eposaudio.com/software). The EPOS plugin for 3CX is not required.
Genesys Workspace Desktop Edition
The Genesys Workspace Desktop Edition plugin for Windows is a call control integration module, which enables remote electronic hook switching and provides full control of call functions such as answer/end call and mute with Workspace Desktop Edition v8.5.120.06 or higher through EPOS headsets and speakerphones.
Genesys PureConnect plugin
NICE CXone plugin
This custom workspace includes built-in call control on the headset, busy-light synchronization to support agent status, and access to EPOS software to help manage assets and oversee headset usage.