EPOS and NICE

EPOS integrates with the NICE CXone CCaaS solution and the MAX agent interface.

Premium audio experience for NICE CXone

EPOS has partnered with NICE to deliver the EPOS premium audio experience to NICE CXone. The integration includes built-in call control on the headset, support for busy light showing agent status, and access to EPOS software to help manage assets and oversee headset usage.

EPOS integration with NICE CXone

EPOS integrates with NICE CXone through a custom workspace developed for the MAX agent interface. This is enabled by EPOS Connect and allows contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.

Download the EPOS custom workspace here

More than just a headset

Plug-n-play compatibility

EPOS integrates with NICE CXone for a native experience right out of the box.

Premium audio

Premium headsets with noise-cancelling microphones provide clear, distraction-free conversations for better customer experience.

Built-in call management

Improve agent efficiency and focus with integrated call control on the headset.

EPOS software

Simplify asset management for both on-premises and work-from-home agents through EPOS Connect and EPOS Manager.

Recommended EPOS headsets for NICE

  • IMPACT 200

    A fantastic entry-level headset that delivers a premium audio experience for natural-sounding conversation. Designed for comfortable all-day wear and simple call management through built-in remote on the wire.

    Read more

  • IMPACT 600

    A premium wired headset that delivers outstandingly clear and natural communication. The IMPACT 600 is built for extreme reliability in order to meet the requirements of a busy contact center. Improve agent efficiency and focus with a convenient remote on the wire.

    Read more

  • IMPACT 5000

    A premium wireless headset that delivers a superior audio experience with total flexibility. The IMPACT 5000 is comfortable to wear all day, with a beautiful design that makes the headset look great on any desk.

    Read more

Recommended products

  • 247402b9-a8ed-4a97-9e72-c594744eeeed_43660_impact-sdw-5066_a1_bshs_frontview-1_fullsizepng

    IMPACT 5000 Series

    Talk with impact

    • Experience superior EPOS sound
    • Empower your people with total flexibility
    • Increase productivity and create focus

    From MSRP 389.00$

  • 09dfc312-43e0-4416-ac61-913c78660e74_40003_impact-sc-660-anc-usb_a1_sideview_fullsizepng

    IMPACT 600 Series

    Outstanding clear communication

    • Outstanding sound for perfect speech clarity
    • Enjoy high-quality design and craftsmanship
    • Handle calls seamlessly and conveniently

    From MSRP 229.00$

  • 2bf6dc94-49c8-4f37-b93d-563529dfcf4f_40378_impact-sc-260-usb-ms-ii_a1_sideview_fullsizepng

    IMPACT 200 Series

    Put talk in focus

    • Experience communication with clarity
    • Enjoy all-day wearing comfort
    • Benefit from robust design

    From MSRP 119.00$

  • 6fbc2940-572d-48d0-b7ac-a1fa4a338eeb_14294_ui20_busylight_01_green_fullsizepng

    EPOS USB Busylight

    USB Busylight + Ringer

    • Increase productivity
    • Multi color LED Busylight
    • Simple to install

    MSRP 69.00$

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Read more about NICE

EPOS Connect

In combination with the EPOS custom workspace for NICE CXone, EPOS Connect enables full headset call control. This improves agent efficiency and call handling time by making call management simple and intuitive.

EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.

More information about EPOS Connect

Downloads

Looking for advice?

We’ll tailor your solution precisely to your needs and advise on products, compatibility and how to stay in control of your UC deployments.

Yes, I authorize EPOS to contact me with communications about EPOS products, services, offers and events by email, phone or post. I may opt-out at any time via an unsubscribe link.
By submitting this form, you accept the Terms and Conditions. You can read how we process your personal data here.