IMPACT 500 - Making calls using the headset

Last modified: Tuesday, 29 September 2026

The following functions depend on the connected device.

 

The following functions depend on the connected device.

 

To make calls via the computer, install a softphone (VoIP Software) or ask your admin for support. The Busylight LED lights up red as long as you are in a call or there is a call on hold. 

 

call1

 

Making a call

 

Initiate the call on your connected device. The Busylight LED lights up red as long as you are in a call. 

 

If your call is not automatically transferred to the headset, search this function in the instruction manual of your connected device. 

 

Accepting / rejecting a call

 

There are several ways to accept an incoming call.

 

Indications of an incoming call

 

When you receive a call, you hear a ring tone. If you do not wear the headset, the flashing Busylight LED indicates the incoming call. 

 

call2

 

Accepting a call

 

You can accept a call in two different ways: 

  1. Tap the Hook button OR
  2. Move the boom arm down. Note that this function can be activated/deactivated via EPOS Connect.

accept2

 

Rejecting a call

 

Press the Hook button for 2 seconds. 

 

 

Putting a call on hold (pause)

 

Double tap the Hook button to put a call on hold or unhold the call. 

 

hold

 

Ending a call

 

Tap the Hook button.

 

end

 

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