The premium audio brand, EPOS – part of the Demant Group – today announced that it will be strengthening its partnership with Genesys, the global leader in cloud customer experience and contact centre solutions, as the audio brand launches on the Genesys® AppFoundry with a full product portfolio interoperable with Genesys Cloud®, Genesys Engage™ and PureConnect™.
The EPOS Connect integration will provide seamless remote call control functionality across the entire range of EPOS product lines. Via a server-side plugin that connects with the client application EPOS Connect on the user’s PC, the solution increases customer service representatives’ productivity, flexibility and ability to multitask.
With this integration, EPOS offers a full product portfolio of headsets and speakerphones being interoperable with the entire suite of Genesys platforms thus offering high-quality audio solutions to all Genesys users.
“We are thrilled to have our leading audio solutions available for the entire Genesys product range,” says Theis Moerk, Vice President of Product Management, Enterprise Solutions, at EPOS. “To launch on the Genesys AppFoundry is an important step for us to truly provide call center professionals with the tools they need to ensure excellent customer service and experience.”
Juergen Tolksdorf, Sr. Director, ISV and Technology Alliances at Genesys adds: “It is very exciting that EPOS solutions are now available on the AppFoundry offering full interoperability with all Genesys platforms. It is clearer than ever before that high-quality endpoints – collaboration tools like headsets and speakerphones – that match Genesys deployments are essential in enabling agents to deliver personalised and empathetic customer experiences".
