Industry-leading voice pickup for natural-sounding calls
Enjoy exceptional call clarity with three beamforming mics powered by EPOS AI™ that suppress noise and transmit natural voice.
IMPACT 700
Ideal headset for call centers
Ensure customer satisfaction on every call with a headset that delivers rich, natural sound no matter the level of background noise.
Stay Comfortable Throughout the Day
Lightweight headset for next level comfort with soft, leatherette earpads crafted for all-day wear to ensure agent well-being.
Ergonomic inline controller for frictionless calls
Effortlessly answer calls, mute the mic, and change volume with an intuitive inline controller that’s always where you need it.
Meet Microsoft Teams Open Office Requirements
EPOS offers a selection of Microsoft Teams certified headsets designed for open office environments, meeting strict standards for microphone quality, noise suppression, and voice pickup.
Microsoft's certification ensures these headsets meet essential criteria for audio excellence and seamless compatibility with Teams. This means they have passed a rigorous test that measures how well a headset can handle noise from different directions and distances.
Audio solutions built on EPOS BrainAdapt™
At EPOS, we empower businesses around the world to communicate and collaborate – anytime, anywhere and on any device. We want to make sure that today’s professionals can perform their best and be heard, everytime.
That is why we design audio solutions built on EPOS BrainAdapt™, a group of pioneering technologies that work together to improve cognitive performance. So, whether you’re in the office or at home, EPOS BrainAdapt™ technology provides the best conditions for your brain.
Built for laser-sharp focus in busy work environments
Stay focused on the customer with passive noise dampening, incoming speech clarity, and ActiveGard™ acoustic shock protection.
Backed by exclusive 3-year extended warranty
Get peace of mind with a product that is engineered to withstand prolonged heavy use and truly built to last for years.
Call center headsets
With a range of features such as noise-cancelling microphones, intuitive controls, and durable materials, our headsets are built to withstand the demands of a busy call center environment.
Discover the perfect call center headset for your needs and experience the difference with EPOS.
New Open Office
The New Open Office is whether you are in a corporate open office with people next to you in hybrid meetings and collegues chatting around the room, or in your open office space at home with the washing machine buzzing and your dog barking, surrounded by a lot of noise and sound clutter.
With so many distractions employees find it difficult to concentrate and get work done. In turn, this makes people more fatigued and less productive. Both on the A and B side of the call.
Crafted to last,
Designed to excite
We craft solutions with high-quality materials that are built to last by providing the perfect balance between excellent audio and maximum comfort.
Our design language is clean and sophisticated, with small nods to our Nordic heritage consisting of soothing metallics and shapes that excite.
IMPACT 700 Review by Dave Merrit
Dave Merrit from Headset Advisor had tested our IMPACT 700 headset. A headset with a cutting-edge microphone technology with EPOS AI™ and perfect for Call centric invironments.
EPOS Digital Solutions
Stay in control of all your devices across locations. EPOS Digital Solutions offers different tools to make the management of devices time and cost efficient.
Contact Sales
Our team is here to support you. Simply submit the form, and an EPOS expert or authorized partner will reach out to discuss your needs.
Apply for a product trial
Whether you’re evaluating the right solution or would like to test out an EPOS product, our team is here to support you. Simply submit the form and an EPOS expert or authorized partner will be in touch. Read more about terms and conditions.
Product trials are available to decision makers or those who are part of the decision-making process for companies, organizations and institutions wishing to purchase audio solutions. Submitting the request form does not guarantee inclusion in the free trial program.
Frequently Asked Questions
The IMPACT 700 Series is a range of on-ear, wired USB headsets with industry-leading microphone technology powered by EPOS AI™ designed for busy contact centers.
The IMPACT 700 is designed for busy contact center environments. It is best suited for the contact center agents who are on calls from their desk and need to deliver stellar customer experiences all day. The compact design also makes it ideal for hybrid agents to bring with them when working from home.
- Headset with inline call controller
- Carry pouch
- USB-C to A adaptor
- Quick Guide Safety & Compliance sheet.
The IMPACT 700 offers the following advanced features:
- Industry-leading microphone technology powered by EPOS AI™
- Lightweight design for all-day wearing comfort
- Large, soft, and breathable earpads feel great and help filter out noise
- Hearing protection with EPOS ActiveGard and audio limiters compliant with noise-at-work directives
- Ergonomic and intuitive inline controller always within reach.
- 360-degree busy light clearly signals to others when you are not to be disturbed
Smart features:
- Lift-to-mute and wear detection for automatic call-answering
- Mute alert: Visible and audible notification if talking while muted
- Compatible with leading contact center platforms and certified for major UC providers.
- Super wideband audio 3-years extended warranty.
You can purchase the following accessories and spare parts for the IMPACT 700:
- Carry pouch
- Leatherette earpads
EPOS BrainAdapt™ is a group of pioneering technologies that work together to improve cognitive performance. Based on more than a decade of psychoacoustic research dedicated to understanding how the brain perceives sound, we know that we hear with our ears, but we listen with our brains.
For the IMPACT 700, this includes the following: Industry-leading microphone technology powered by EPOS AI™ isolates your voice and makes sure your message gets through.
The IMPACT 700 uses industry-leading microphone technology powered by 2nd Generation EPOS AI™ running real time in the headset. It relies on a deep learning algorithm which intelligently can distinguish between the speaker's own voice and inherent noise.
Based on more than 8,000 parameters from the 3 microphones, the algorithm will update the noise-cancelling filter every 4th millisecond and ensure a clear and natural voice signal.
Super wideband refers to a type of audio technology that provides an extended frequency range for transmitting and receiving audio signals. Specifically, Super Wideband refers to a frequency range of 100 Hz to 16 kHz.
Super Wideband technology can reproduce sound with greater clarity, detail, and realism and is useful for applications where high-quality audio is essential.
The headset comes with a suite of smart features that allow it to react to natural physical gestures and interact with calls accordingly.
This includes:
- Operating the boom arm during calls: Lifting the boom arm will mute the call Lowering the boom arm will unmute an active call or answer an incoming call
- Wear detection: Placing the headset on the table will mute calls or pause media playback Putting the headset on will unmute calls or resume media playback.
The 360-degree busy light is visible from any angle of the office and automatically turns red when you are in a call to signal that you are not to be disturbed.
This is a mute indicator which lights up red when your microphone is muted. The LED will flash red if you try to speak while your microphone is muted, reminding you to unmute yourself.
The IMPACT 700 is compatible with the EPOS Connect and EPOS Manager digital solutions.
EPOS Connect lets you update with the latest firmware and personalize your EPOS audio device settings to ensure flawless operation and maximum productivity. Download EPOS Connect for Windows or MAC
With EPOS Manager you get a free management tool that enables you to update on your terms, outside of working hours, to ensure maximum productivity. Stay in control of all your audio devices across locations. Analyze the use of your equipment and get insights into how you can work smarter.
Automatically boost the high frequencies in the incoming voice signal if the speech is muffled, eg. if far-end speaker is using a narrowband connection. Audio signals which are not identified as voice will pass through unaffected. Feature can be enabled/disabled in EPOS Connect.
Automatically amplify the voice signal if the incoming speech is low. If you are in a conference call or online meetings with multiple callers, the feature will normalize all incoming speech levels to a common level. Audio signals which are not identified as voice will pass through unaffected. Feature can be enabled/disabled in EPOS Connect.
Sidetone is the audible feedback of your own voice during a call. It helps the agent to speaker in a softer, more pleasant level. You can adjust the sidetone to your preferred level in EPOS Connect.