Issues with Dongle

Dongle Appears Dead

The dongle may appear dead if it is un-plugged and then re-plugged in multiple times. This is often caused by Windows because the “Descriptor Request” failed.

The dongle operation will be restored by un-plugging and plugging the dongle again.

Missing or Wrong Enumeration

Sometimes Windows does not enumerate the dongle correctly. This has been seen when:

• Powering on laptop
• More than one dongle plugged
• Re-plugging dongle several times
• Reset/Power off/on USB hub

The dongle operation will be restored by un-plugging and plugging the dongle again.