Audio issues

Missing Audio

If the GSP 670 is playing audio through USB and is also connected to the BlueTooth Dongle, Audio may be lost.

The audio returns, when the "Sound" window is closed or when the user returns to the "Playback" tab.

Also, be sure to GSP 670 is set as default device, not GSA 70.

Scratching Audio

When GSP 670 is connected to Bluetooth, a scratching sound can sometimes be heard. This can easily be triggered when bringing the headset close to out of range.
When switching between Audio sources in Windows a click is sometimes heard.

The best audio performance is achieved by:

  • keep the distance between headset and dongle short - less than 10 m
  • keep a distance to radio transmitters like WiFi-routers, other Bluetooth equipment etc.
  • avoid blocking the line of sight between dongle and headset with metal and other solid materials

Clicks in audio when connected to iPhone

When connected to the dongle and to an iPhone, the user may experience clicks in audio. This is caused by the iPhone taking control over the Bluetooth connection and using some of the capacity needed for high quality sound transmission.

To overcome the clicks, disconnect the iPhone from the headset when listening to high quality sound from the dongle.