Forced Firmware update

Please follow the below steps:

1) Plug only the dongle to the PC
2) Right click on the Gamingsuite icon in the task bar
3) Select troubleshooting
4) Click on "Start Dongle update"
5) Once the dongle is updated connect the headset via USB cable and right click on the Gamingsuite icon in the task bar
6) Select troubleshooting and click on "Start headset update"