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Products Purchased from Reseller/Retailer
- If customer had purchased the device from a Reseller/Retailer, please contact them for replacements.
- Reseller/Retailer collects faulty device from customer and replace with new device.
Products purchased from Sennheiser Website
- If customer had purchased the device from Sennheiser website, they can send the proof of purchase and their contact details to Gaming Support at firstname.lastname@example.org
Products purchased from Amazon
- Log on to amazon.com
- click on Account & Lists and click on "your orders"
- Find your order- Please select the correct time frame in the drop down menu if your order is not visible on the first page
- If the option” Return or Replace items” is visible, click on it and follow the process to return/replace the item directly via Amazon.
- If the option ”Return or Replace items” is not visible, click on “Invoice” and then on “Order Summary”, take a screenshot of your receipt and send it to email@example.com