EPOS Manager - Retrieving client files for the first time

Getting the client installation package.

Once logged in, the following steps are necessary to get your first agent running.

Click your way to the Firmware Updates or Software Updates section under the Manage Updates menu.

The list presented contains all the latest firmware and software released from EPOS, under respective tabs.

Click the Software Updates TAB.

Look for EPOS Connect. If you cannot see it in the list, use the Search option by typing EPOS Connect.

In this view, you have the possibility of downloading the latest EPOS Connect client to your local machine.

Once clicked, the download starts automatically or prompts you for options (depending on your browser settings). (Often to the Download folder)

Once downloaded, please create a folder where you unpack the downloaded file.

Your installation folder should now contain the following files for Windows: (version number can vary)

1. EPOSConnect_7.1.0.20448.exe
2. PackageInfo.xml
3. product details.txt
4. TenantConfiguration.dat
5. WebToolAgent.xml
6. WebToolAgentReleaseNote.txt

EPOS Connect for Win latest version supports msi installer and can also be downloaded from the same view. It will contain the following files for Windows:

1. DSEASDK.msi
2. EPOSConnect_7.1.0.20448.msi
3. PackageInfo.xml
4. product details.txt
5. TenantConfiguration.dat
6. WebToolAgent.xml
7. WebToolAgentReleaseNote.txt

Both msi need to be installed on the machine. EPOS Connect msi needs to be installed for firmware updates and device configuration. DSEA SDK msi needs to be installed for call control support. The sequence of installation is EPOS Connect MSI followed by DSEA SDK MSI. The custom MSI parameter ‘AUTOLAUNCH_ENABLED=0’ has to be set for the DSEA SDK MSI installation.

EPOS Connect for MAC installer can be downloaded following the same steps as for EPOS Connect for Win.