Follow these steps to change the log level of the application to generate Trace and Debug logs:
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- Exit the Gaming Suite application by right clicking the Gaming Suite icon and select the "Exit" option.
- Stop 'EPOS Gaming Suite' service from Task Manager - Services.
- Open C:\ProgramData\EPOS\Gaming Suite\Config\AppConfig.txt and replace the text with [ {"LogLevel":"TRACE"}, {"UILogLevel":"Debug"} ]
- Start 'EPOS Gaming Suite' service and launch Gaming Suite application.
- Reproduce the issue.
- Collect the log files from the location C:\ProgramData\EPOS\Gaming Suite\Logs\