EPOS and NICE

EPOS integrates with the NICE CXone CCaaS solution and the MAX agent interface.

Premium audio experience for NICE CXone

EPOS has partnered with NICE to deliver the EPOS premium audio experience to NICE CXone. The integration includes built-in call control on the headset, support for busy light showing agent status, and access to EPOS software to help manage assets and oversee headset usage.

EPOS integration with NICE CXone

EPOS integrates with NICE CXone through a custom workspace developed for the MAX agent interface. This is enabled by EPOS Connect and allows contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.

Download the EPOS custom workspace here

More than just a headset

Plug-n-play compatibility

EPOS integrates with NICE CXone for a native experience right out of the box.

Premium audio

Premium headsets with noise-cancelling microphones provide clear, distraction-free conversations for better customer experience.

Built-in call management

Improve agent efficiency and focus with integrated call control on the headset.

EPOS software

Simplify asset management for both on-premises and work-from-home agents through EPOS Connect and EPOS Manager.

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About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Read more about NICE

EPOS Connect

In combination with the EPOS custom workspace for NICE CXone, EPOS Connect enables full headset call control. This improves agent efficiency and call handling time by making call management simple and intuitive.

EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.

More information about EPOS Connect