How the latest headset technology is powering up the utilities sector

From the volatile cost of energy to potential summer water shortages, the utilities industry remains the driving force behind business and personal daily life.

In a fast-moving and increasingly competitive sector, clear communication counts where the latest headset technologies help continually enhance the customer experience.

From traditional contact centres to more dynamic open plan offices, Artificial Intelligence (AI) is inspiring smarter working, greater productivity and higher levels of customer engagement and overall satisfaction. Mobility matters too in a world of hybrid working for some professionals, using the latest unified communication tools to stay in touch wherever they are working, at home or in the office. Discover why EPOS is the energy behind the headset market.

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Adding more fuel to the fire

EPOS works with many leading players and understands what makes a great call experience in today’s increasingly omnichannel world, where many different communication methods are used to engage with customers and internal colleagues, from payments to urgent emergencies such as a burst pipe.

A high quality headset is on the frontline and has to perform. Call quality, noise cancelling capabilities, multiple connectivity, voice pickup and mic quality are some of the key components required in what are often busy and challenging environments. The use of AI represents a new chapter in our continual pursuit of audio excellence.

Our ultra-lightweight devices deliver all-day comfort whilst cutting edge Active Noise Cancellation ensures optimum call quality with less background distractions. Microsoft Teams certification provides credibility and confidence, backed by the highest build quality for maximum reliability.

AI game-changer

At EPOS, we strive to be at the forefront of what is technically possible. That’s why we are delighted to introduce our latest technological breakthrough and an industry first: EPOS AI™.

AI is quickly changing the way we live. We have seen it moving into our daily lives. Take for example personal assistants that, by using machine learning and AI, can predict our actions and get smarter by doing so. It is no surprise that we can observe the same developments at work, especially as we become more mobile, versatile, and flexible.

What is EPOS AI™?

Developed by a team of EPOS engineers, EPOS AI™ is a tiny but powerful network that can separate human voices from other extraneous sounds. Using deep learning in a sophisticated sound laboratory, EPOS engineers have enabled EPOS AI™ to “learn”.

The future of AI

We realise we have barely scratched the surface of the vast potential AI offers. We look forward to creating technologies that help make lives richer, more productive, and more enjoyable for years to come. Exciting new developments are ahead.

Read more about EPOS AI™

For today, tomorrow & the future

EPOS is built on optimising the audio experience on both sides of a call. Staying ahead of the competition doesn’t happen by chance, as we continue to push the boundaries of innovation.

Superb audio and voice clarity optimises focus, boosts efficiency, and increases productivity all day, every day. Exceptional build quality maximises reliability for some of the lowest return rates anywhere in the industry.

From Bluetooth to beamforming mics and the arrival of AI-inspired advancements, EPOS headsets are built to stand the test of time and deliver an ever brighter future for Utilities organisations across the world to make the most out of their wider technology investments.


Did you know that while we hear with our ears, we listen with our brain?

At EPOS we put this principle at the heart of our product design process, an approach we call EPOS BrainAdapt™. EPOS BrainAdapt™ is a group of pioneering technologies that work together to improve cognitive performance. Solutions built on EPOS BrainAdapt™ technology minimises the amount of energy it takes your brain to process sound, leading to better performance and improved communication day-after-day.

What to wear & why

We understand every Utilities operation is often different with a no one-size-fits-all approach. It’s why we offer a range of high performance solutions, designed to drive productivity and efficiency and optimise both caller and user satisfaction.

  • IMPACT 1060T ANC is part of the IMPACT 1000 series of intuitive headsets, made for the open office.

    Double-sided Bluetooth® headset for supreme performance. Combining EPOS BrainAdapt™ technology to reduce brain fatigue with industry-leading voice pickup powered by EPOS AI™ and adaptive ANC to make sure you're getting your message through.

    • Industry-leading voice pickup for focused conversations
    • Hybrid adaptive ANC effectively shuts down noise and helps with brain focus
    • True convenience from a wireless charging stand and intuitive smart features
    • A new market standard for open office headsets with super wideband and stereo sound plus triple wireless connectivity capacity.
    Go to IMPACT 1000

  • IMPACT 860T ANC is from our IMPACT 800 range of next generation wired headsets.

    Double-sided, Microsoft Teams Certified headset for desk workers. Increase efficiency by 40% by improving reaction time whilst multi-tasking to maintain accuracy with EPOS BrainAdapt™, industry-leading voice pickup by EPOS AI™ and adaptive ANC.

    • A new market standard for open office headsets
    • Hybrid adaptive ANC means that the built-in Active Noise Cancellation will adapt to the surrounding noise level and only use as much ANC as needed at any given time
    • Lightweight design, soft breathable cushions and headband padding allow for all-day wearing comfort
    • True ease of use with smart features and plug-and play connectivity
    Go to IMPACT 800

  • IMPACT 760T is from our IMPACT 700 family of high-performance wired headsets, ideal for contact centres

    Ensure customer satisfaction on every call with a duo headset that delivers rich, natural sound no matter the level of background noise. Three digital mics built on EPOS BrainAdapt™ provide industry-leading voice pickup to let your agents be heard.

    • Industry-leading voice pickup with three beamforming mics powered by EPOS AI™
    • Laser-sharp focus with passive noise dampening, speech clarity and ActiveGard™ acoustic shock protection
    • Effortless call control with an intuitive inline controller
    • Lightweight all-day comfort design with soft leatherette earpads
    Go to IMPACT 700

  • IMPACT 460T is part of our IMPACT 400 series of outstanding wired headsets

    Be heard with a double-sided wired, Teams-certified headset for hybrid workers that delivers exceptional value and performance. Advanced noise-filtering technology transmits your voice instead of unwanted noise, while the speakers deliver exceptional sound so that you don’t miss a word.

    • Clear voice transmission with dual microphone boom
    • Great sound from professional grade speakers for uninterrupted focus
    • Comfortable design for all-day wear with ultralight components
    • Plug-and-play convenience with unmatched value
    Go to IMPACT 400

  • IMPACT 100 MS Stereo USB-C+A lightweight headset with pro sound clarity

    An entry-level headset that delivers exceptional value for money. With smart features that enhance efficiency and an ultra-lightweight design – plus an included USB adapter – it’s an ideal headset for talk-heavy professionals.

    • Certified for leading UC platforms
    • Intuitive call control functionality
    • Advanced noise cancelling microphone
    • Guaranteed durability for daily use
    Go to IMPACT 100

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