Customer Case: Prudential Hong Kong Limited

When call clarity counts EPOS delivers
Insurance is a people-oriented business and a huge part of all our lives. There’s an insurance for most activities these days and a lot of players and products on the market. In this business talk matters. Whether it’s customers shopping around for a quote, the sales force attracting new business or admin staff dealing with a claim – clear calls and communication are vital to the insurance industry

The Challenge

The Prudential Hong Kong Limited offices are spread over ten different locations, all of which are open offices with many people talking on the
phone at the same time. In addition, external agencies are also used sitting in different locations. Communication with customers as well as between
staff internally must be of the highest quality.

Call clarity, comfort and durability were all important parameters for Prudential Hong Kong Limited when considering which headset solutions to go for. The chosen solution had to be compatible with Avaya IP deskphones and perform seamlessly
with Microsoft Teams.

Furthermore, many of the staff work remotely and
from home making portability of the headsets an important factor.

The Solution

For a 360-solution fitting all company locations and working styles, EPOS recommended three unique products: the (1) IMPACT SDW 5016 – EU, the (2) ADAPT 160 USB and (3) EXPAND SP 30+.

  • IMPACT SDW 5016 – EU

    Single-sided, wireless DECT headset with triple connectivity and three wearing styles, for professionals using PC/softphone, desk phone and mobile. Super wideband audio and a two microphone noise-cancelling system create this superior audio solution. Empower your workforce with a headset that boosts productivity by creating focus. The IMPACT SDW 5016 provides superior sound, multi-device usability, excellent comfort and seamless customer interaction.

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  • ADAPT 160 USB

    Wired, double-sided headset with USB connectivity and in-line call control, for use with PC/softphone. The stylish design and great quality sound for both calls and multimedia makes this a convenient single solution for all your audio needs - in or outside the office. Fold away the boom arm discretely on your commute and enjoy quality sound in comfort thanks to large acoustic foam ear pads. Optimized for UC professionals who value great sound, discreet modern style and comfort.

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  • EXPAND SP 30 +

    Wired, double-sided headset with USB connectivity and in-line call control, for use with PC/softphone. The stylish design and great quality sound for both calls and multimedia makes this a convenient single solution for all your audio needs - in or outside the office. Fold away the boom arm discretely on your commute and enjoy quality sound in comfort thanks to large acoustic foam ear pads. Optimized for UC professionals who value great sound, discreet modern style and comfort.

    Learn more

Profile

Prudential Hong Kong Limited is an insurance company based in Hong Kong providing a range of insurance services from health and life insurance to travel, home and leisure insurance.
The company has approximately 25,000 staff across ten office locations and in various agencies. The staff interacts with customers daily on calls via deskphones and softphones via Microsoft Teams.

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    The Siemens office in the Hague has chosen a different, more flexible way of working. With these new ways come new headsets. After a thorough investigation, Siemens chose our IMPACT 60 USB ML headset.