About Genesys

A Natural Partnership for Improved User Experience

All EPOS USB, Bluetooth and DECT headsets, including the IMPACT SDW 5000 DECT headset series are compatible with Genesys Cloud via EPOS Manager for Windows and Mac. This ultimately provides seamless remote call control integration for joint customers and will increase customer service representatives’ productivity, flexibility as well as the ability to multitask

IMPACT products