How to find the Device ID on your product

For most of our headsets, the Device ID can be found on a sticker located beneath the ear pad on the side with the microphone boom arm. Carefully remove the ear pad, and if you need additional guidance, please refer to the product-specific instructions for detailed removal steps.

The Device ID is a 16-character code beginning with the letter “A”, followed by a series of numbers (Example: A004610231823781). It is usually placed beside a QR code and displayed across three rows.

Alternatively, the Device ID may also be located on associated components such as the base station, charging case, control unit, or on the original product packaging, if available.

Example of the sticker and the placement on the product

Additionally, you can retrieve the Device ID digitally via the EPOS Connect desktop application for Windows or Mac, or by using EPOS Connect for Web.

Download EPOS Connect for Windows or Mac here

  1. Connect the product to your computer.

  1. Click on the product name to access the product settings.

  1. The Device ID is displayed on the right-hand side of the window.

Access EPOS Connect for Web here

  1. Connect the product to your computer.

  1. Click the "Add device" button and choose the product.

  1. The Device ID is displayed on the webpage next to the product name.

If you are not able to locate the Device ID, contact our support team.