IMPACT 5000 Series
On-ear DECT headset that connects seamlessly to all your devices
EPOS and Genesys - A Natural Partnership for Improved User Experience
EPOS is partnering with Genesys to deliver the EPOS premium audio experience to Genesys’ platforms. The integration includes built-in call control on the headset, and access to EPOS software to help manage assets and oversee headset usage. EPOS integrates with all Genesys solutions: Genesys Cloud CX, Genesys Multicloud CX and Genesys PureConnect.
IMPACT 5000 IMPACT 1000 
IMPACT 1000 Series
On-ear Bluetooth® headset with adaptive ANC and industry-leading voice pickup
IMPACT 800 
IMPACT 800 Series
On-ear wired headset with adaptive ANCand industry-leading voice pickup
IMPACT 700 
IMPACT 700 Series
Ideal headset for contact centers, boasting industry-leading voice pickup, great comfort, and intuitive design for outstanding Customer Experience.
IMPACT 600 
IMPACT 600 Series
IMPACT 400 
IMPACT 400 Series
On-ear wired headset to make yourself heard and keep your concentration in any work environment
IMPACT 200 
IMPACT 200 Series
Maintain energy and focus with clear communication between you and your listener and enjoy robust, wired headsets with all-day comfort
Integrated Genesys Solutions
Allowing contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.
Genesys and Microsoft Teams Integration
EPOS headsets are natively integrated with both Genesys Cloud CX, Microsoft Teams and the integration between the two. This means that it is now easier for contact center agents to collaborate with subject matter experts across the company and deliver stellar customer experiences. Choosing a headset from EPOS is ideal for any company relying on Genesys Cloud CX and Microsoft Teams for their communication strategy. Get in contact with our sales team to hear even more about this solution.
EPOS Connect
EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.
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